Documentation

Learn more about out features and integrations. This documentation includes both basic and advanced features. If there is something missing, please contact us.

Get started with SmartBot360.

Live Chat and Agent Notifications

Live Chat

Notifications

Desktop Notifications

Solicit evaluation surveys from users

Talk to agent queue

Analytics

Analytics and exporting

Conversion goals tracking

Track URL Clicks

Build & Deploy Chatbots

Build:

Flow diagram bots

GenAI Bots: newest and most powerful

Launchpad bots

FAQ bots (legacy)

Bot-v2 (deprecated)

Multilingual bots

Verify Email and Phone Number

Catch-all: Improve bot responsiveness

Link bots - Jump from bot to bot

Location services: get address and compute distance

Cookies

Pick from Set Box

Deploy:

Deploy chatbots

Deploy to Facebook: considerations

Web bot attributes

Automated Follow-up and Texting Campaigns

Texting Campaigns

Create Appointment Reminders

Design Automated Texting Sequences

Design Texting Sequences using Schedule Flows

Design Texting Sequences using Schedule Patterns

Schedule Flow

Integrations

Zendesk integration

HubSpot integration

Salesforce integration

Keap integration

Sharpspring integration

Microsoft Dynamics integration

Google Analytics integration

Google Sheets integration

Facebook Pixel integration

DocuSign integration

DrChrono EHR integration

Active Campaign integration

Integration for SMS and WhatsApp

Calendar integration - Acuity

Process Square payments

LeadSquared integration

Zoho Bigin integration

HighLevel integration

RingCentral integration

RealPage integration

Oasis Insight integration

TLD integration

Slack integration

Instagram Integration

APIs

SmartBot360 API and Webhook

External API integration

Advanced Features

Username/password authentication

Superadmin tools

Global Response Rules

Dynamic multiple choices

Organize users through flags

Trigger Web Chatbot Using Web Button

HumanX Web Scraping

Event Triggers

Need help with setup, optimization, or integrations?

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